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Paddim Account Deletion Policy
We understand that circumstances may arise where users wish to delete their accounts. To ensure a transparent and secure process, our account deletion policy is as follows:
1.0 User Initiated Deletion: Users have the option to initiate the account deletion process through their account settings. Once the deletion request is confirmed, the account will be deactivated, and personal information will be scheduled for permanent deletion.
1.1 Data Retention Period: After an account deletion request is initiated, we retain the user's data for a specific period in accordance with legal and regulatory requirements. This retention period allows for the completion of any ongoing transactions, resolution of disputes, or compliance with legal obligations
1.2 Permanent Deletion: At the end of the data retention period, all personal information associated with the deleted account will be permanently removed from our systems. This includes user profiles, transaction history, and any other data collected during the use of our services.
1.3 Information Security: We prioritize the security of user data throughout the account deletion process. Strict measures are in place to prevent unauthorized access, disclosure, or alteration of information during and after the deletion period.
1.4 Communication: Users will receive confirmation of their account deletion request and updates on the status of the process. Any essential information regarding the account or services will be communicated in a secure and timely manner.
1.5 Exceptions: Certain legal or regulatory requirements may necessitate the retention of specific user data even after account deletion. In such cases, users will be informed of the reasons for the exception.
1.6 In-App Account Deletion Path: Profile >Account Setting > Manage Account > Delete Account.
1.7 External Web Request: Submit a deletion request here: support@paddim.com
Updated: 31/10/2026