Privacy Policy

Privacy Policy
Thank you for using the Paddim App ("the App"), provided by Paddim ProServices Limited. ("Paddim," "we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use the App or our website. By accessing or using the App, you consent to the practices described in this Privacy Policy.

Also this Privacy Policy explains how Paddim collects, safeguards, and utilizes your personal information when you interact with our website and/or mobile application. 

Disclosure of Personally Identifiable Information
We may share the following personally identifiable information with third-party services:
Information provided by you, including:

  • Name
  • Email address
  • Mobile phone number
  • Demographic information
  • Data collected while accessing and using our services, such as device information, location, and network carrier.

This information is shared with third-party service providers to:

  • Personalize the app according to your preferences.
  • Conduct behavioral analytics.
  • Enhance our products and services.

Periodically send promotional emails about new products, special offers, or relevant information to the email address you provided.

We prioritize the security of your information and have implemented appropriate physical, electronic, and managerial measures to prevent unauthorized access or disclosure of the data we collect online.

Third-Party Website Links
Our website may include links to external websites. However, please note that once you leave our site using these links, we have no control over the privacy and security practices of those websites. We cannot be held responsible for the protection and privacy of any information you provide while visiting such sites.
We will not sell, distribute, or lease your personal information to third parties unless we obtain your permission or are legally required to do so.
If you believe that any of the information, we hold about you is inaccurate or incomplete, please contact us through any of our communication channels. We will promptly correct any identified inaccuracies.

Our app's primary purpose is to connect users to service providers which happens from your service location to your service destination. Real-time navigation is used for this purpose.
To ensure the smooth operation of our services, we require background location access to provide real-time updates during your trip/service time. This enables us, the user, and the service provider to track the movement accurately.
Please note that this is a general overview of our Privacy Policy. For more detailed information or if you have any concerns or inquiries, please refer to the complete version of our Privacy Policy document or contact us directly.

1. Information We Collect
1.1. Information You Provide: We may collect information you provide when you create an account, make service requests, provide ratings and reviews, and communicate with us. This may include your name, contact information, payment details, and any other information you voluntarily submit.
1.2. Location Information: To facilitate service requests, we collect your device's location data, including GPS coordinates. You can control the access to your location through your device settings.
1.3. Device Information: We may collect information about your device, including the type of device, operating system, and unique device identifiers.
1.4. Usage Information: We collect information about your use of the App, including the services you request, the routes taken, and interactions with Service Providers.
1.5. Payment Information: We collect payment information when you make payments through the App. This may include credit card details or other payment methods.

2. How We Use Your Information
2.1. Providing Services: We use your information to connect you with Service Providers, process service requests, facilitate payments, and provide customer support.
2.2. Improving the App: We use information to analyze user behavior, improve the functionality of the App, and enhance user experiences.
2.3. Communication: We may contact you with service updates, promotions, and other relevant information. You can opt out of marketing communications at any time.

3. Information Sharing
3.1. Service Providers: We share your information with Service Providers to fulfill your service requests. Service Providers are required to protect your information and use it solely for the purpose of providing services.
3.2. Legal Compliance: We may share your information when required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.
3.3. Affiliates and Partners: We may share information with our affiliates and business partners, but only for purposes consistent with this Privacy Policy.

4. Data Security
4.1. Security Measures: We employ industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is entirely secure.

5: Image Privacy Policy Information: We value your privacy and are committed to protecting your personal information. In our app and website, we may collect and upload users' image information for specific purposes, such as profile pictures or user-generated content. Rest assured that we handle this information with the utmost care and only use it for the intended purposes outlined in this policy.

Here's how we handle users' image information:

5.1 Collection: We may collect users' image information when they upload profile pictures, submit photos, or engage in activities that involve sharing images within our app and website.
5.2 Usage: Users' image information is used solely for the purpose for which it was collected, such as displaying profile pictures, sharing user-generated content, or enhancing user experience within our app and website.
5,3 Security: We take appropriate measures to ensure the security and confidentiality of users' image information, including encryption, access controls, and regular security audits.
5.4 Sharing: We do not share users' image information with third parties unless required by law or with the user's explicit consent.
5.5 Retention: We retain users' image information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

By using our app and website, you consent to the collection and use of your image information as described in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at support@paddim.com.

6. Your Choices
6.1. Account Information: You can review and update your account information in the App settings.
6.2. Location Data: You can control access to your device's location through your device settings.
6.3. Marketing Communications: You can opt out of marketing communications at any time by following the instructions provided in the messages.

7. Account Deletion Policy
We understand that circumstances may arise where users wish to delete their accounts. To ensure a transparent and secure process, our account deletion policy is as follows:
7.1 User Initiated Deletion: Users have the option to initiate the account deletion process through their account settings. Once the deletion request is confirmed, the account will be deactivated, and personal information will be scheduled for permanent deletion.
7.2 Data Retention Period: After an account deletion request is initiated, we retain the user's data for a specific period in accordance with legal and regulatory requirements. This retention period allows for the completion of any ongoing transactions, resolution of disputes, or compliance with legal obligations
7.3 Permanent Deletion: At the end of the data retention period, all personal information associated with the deleted account will be permanently removed from our systems. This includes user profiles, transaction history, and any other data collected during the use of our services.
7.4 Information Security: We prioritize the security of user data throughout the account deletion process. Strict measures are in place to prevent unauthorized access, disclosure, or alteration of information during and after the deletion period.
7.5 Communication: Users will receive confirmation of their account deletion request and updates on the status of the process. Any essential information regarding the account or services will be communicated in a secure and timely manner.
7.6 Exceptions: Certain legal or regulatory requirements may necessitate the retention of specific user data even after account deletion. In such cases, users will be informed of the reasons for the exception.

By using our services, users agree to adhere to this account deletion policy. We are committed to ensuring a transparent and secure process while respecting user privacy. For further assistance or inquiries regarding account deletion, users can contact our support team.

8. Children's Privacy
8.1. The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to Privacy Policy
9.1. We may update this Privacy Policy to reflect changes in our practices. We will notify you of any material changes by posting the updated Privacy Policy on the App. Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us
10.1. If you have questions or concerns about this Privacy Policy, please contact us at Support@paddim.com.

By using the Paddim On-Demand App, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. This Privacy Policy constitutes a legally binding agreement between you and Paddim ProServices Limited.

Updated: 01 April, 2024

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