Trust, Safety & Insurance

At Paddim ProServices Limited, ("Paddim," "we," "us," or "our"), trust, safety, and insurance are of paramount importance. We are committed to ensuring a secure and reliable experience for all users of the Paddim On-Demand App ("the App"). This document outlines our approach to trust and safety measures, as well as insurance coverage, to provide you with confidence when using our platform.

At Paddim you our customers are our main priority and your safety is our sole concern. So everytime you book a ride, a service or a delivery we ensure you get a safe experience always!

How? We have the profiles of all the service providers thoroughly verified so as to ensure your safety is always maintained. However, in a situation where you may feel at danger we have a support team that you can contact and they take care of the rest or you can contact your close family or friends directly from the app itself and let them know the situation.

For us you our valued service providers and your safety matters the most. Therefore we have made sure that when you use the app you are not sent to jobs to areas that may seem unsafe or having criminal history.

Also after any delivery, ride or service we make sure to take an anonymous feedback to know the overall experience and improve it if necessary. 
We have a very stringent insurance policy to ensure that the services you receive are 100% safe. So, we make sure to have service providers who are thorough professionals and have their own Car Insurance(for taxi Services). This way we make sure your safety and the safety of the service providers also remains intact.

1. Trust & Safety Measures
1.1. Service Provider Verification: We rigorously verify the identity and credentials of Service Providers who offer services on the App. This includes background checks and validation of professional qualifications where applicable.
1.2. User Ratings and Reviews: We encourage users to rate and review Service Providers. These ratings and reviews help maintain high service quality standards and allow users to make informed decisions.
1.3. Service Quality Monitoring: We actively monitor and assess the quality of services provided through the App. Any deviations from our quality standards are promptly addressed.
1.4. Safety Guidelines: We provide safety guidelines and recommendations for both users and Service Providers to promote responsible and safe interactions during service delivery.
1.5. Incident Reporting: Users can report any safety concerns or incidents that occur during service delivery. We investigate and take appropriate actions based on these reports.

2. Insurance Coverage
2.1. Liability Insurance: Paddim maintains liability insurance coverage to protect users in the event of accidents or incidents during service delivery. This coverage extends to both users and Service Providers.
2.2. Coverage Details: The liability insurance coverage includes bodily injury, property damage, and other applicable claims that may arise during the provision of services through the App. The specific terms and conditions of the insurance coverage may vary by region.
2.3. Reporting Claims: In the event of an accident or incident, users and Service Providers should promptly report the incident through the App. We will facilitate the claims process and work with the insurance provider to resolve the matter efficiently.
2.4. Insurance Exclusions: It's important to note that insurance coverage may have limitations and exclusions. Users and Service Providers should review the insurance policy details for a comprehensive understanding of coverage.

3. User Responsibilities
3.1. User Awareness: Users are responsible for familiarizing themselves with the safety guidelines and recommendations provided by Paddim and adhering to them during service delivery.
3.2. Reporting Incidents: Users and Service Providers have an obligation to report any safety concerns, accidents, or incidents promptly. Timely reporting is essential for a swift resolution.
3.3. Cooperation: Users and Service Providers are expected to cooperate fully in the event of an incident or insurance claim, including providing accurate information and documentation as needed.

4. Conclusion
We take trust, safety, and insurance seriously on the Paddim ProServices Limited. Our commitment is to provide a platform that promotes secure and reliable service delivery for both users and Service Providers. While we have implemented comprehensive measures and insurance coverage, user responsibility and cooperation are integral to maintaining a safe and trustworthy community.

If you have any questions or require further information about our trust, safety, and insurance policies, please do not hesitate to contact us at Support@paddim.com. Your safety and satisfaction are our top priorities.
By using the Paddim On-Demand  Services App, you acknowledge and agree to the trust, safety, and insurance measures outlined in this document.

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